Processors of BetterDoc
Service providers | Type of processing | Data transfer to a third country |
|---|---|---|
Amazon Services Europe S.à r.l. 38 Avenue John F. Kennedy | AWS is the cloud infrastructure provider that BetterDoc uses for hosting the website and company data. The data is stored on the server, encrypted 'at rest.' The following data may be processed: | The data is processed exclusively within the European Union. The AWS server locations are within the European Union. |
CallOne GmbH Posthofstraße 5 | BetterDoc uses CallOne as call center software to conduct patient conversations. The following data may be processed: | The data is processed exclusively within the European Union. |
Dracoon GmbH Galgenbergstraße 2a | Secure Data Exchange and Storage provider used for storing medical data, primarily findings. Patients receive access to a personal password-protected Dracoon space where they can upload their findings and download their BetterDoc results. The data is stored on the server, encrypted 'at rest.' The following data may be processed: | The data is processed exclusively within the European Union. |
Google Ads Google Building Gordon House 4 Barrow Street Dublin D04 E5W5 Ireland | Google Ads is a conversion marketing service for measuring the success of advertising campaigns. The following data may be processed: viewed advertisements, cookie ID, date and time of visit, device information, geographic location, IP address, search terms, displayed ads, customer ID, online identifiers, browser information. | There may be processing of personal data by this provider in third countries outside the European Union, e.g. through subcontractors. Any transfer by the service provider occurs based on appropriate safeguards according to Article 46(2) of the GDPR or through an adequacy decision according to Article 45 of the GDPR. |
Lime Connect (Userlike) GmbH Probsteigasse 44-46 50670 Köln Germany | We use Lime Connect on our website, a live chat software from Lime Connect (Userlike) GmbH. The following data may be processed: | There may be processing of personal data by this provider in third countries outside the European Union, e.g. through subcontractors. Any transfer by the service provider occurs based on appropriate safeguards according to Article 46(2) of the GDPR or through an adequacy decision according to Article 45 of the GDPR. |
Mailjet GmbH Alt-Moabit 2 10557 Berlin Germany | BetterDoc uses this provider as an email service provider. The following data may be processed: email address. | The data is processed exclusively within the European Union. |
MessageBird B.V. Alt-Moabit 2 | BetterDoc uses this provider as an SMS service provider. The following data may be processed: phone number. | The data is processed exclusively within the European Union. |
Pipedrive ÖU Mustamäe Tee 3a | Lead processing when online inquiries are made, for example, through the BetterDoc landing pages of the insurance. The following data may be processed: | The data is processed exclusively within the European Union. There may be processing of personal data by this provider in third countries outside the European Union, e.g. through subcontractors. Any transfer by the service provider occurs based on appropriate safeguards according to Article 46(2) of the GDPR or through an adequacy decision according to Article 45 of the GDPR. |
PostDICOM B.V. Boven de Wolfskuil 3 | DICOM Viewer, used for viewing radiological images. The data is stored on the server, encrypted 'at rest.' The following data may be processed: DICOM files provided by the patient. | The data is processed exclusively within the European Union. |
Superchat | For optimizing accessibility and clarifying organizational matters: Possibility of communication via WhatsApp using the data protection-compliant communication service Superchat. The processed data includes name, phone number, IP address, time and duration of the chat, as well as the information transmitted by you in the chat. | The data is processed exclusively within the European Union. |
VWO Wingify Software Pvt. Ltd. | A/B testing to improve our website. The following data may be processed: IP address. | There may be processing of personal data by this provider in third countries outside the European Union, e.g. through subcontractors. Any transfer by the service provider occurs based on appropriate safeguards according to Article 46(2) of the GDPR or through an adequacy decision according to Article 45 of the GDPR. |
Independent controllers
Name | Type of processing |
|---|---|
Cooperating Insurances | If you use BetterDoc's services as part of an offer from your insurance (e.g. health, accident, liability insurance, etc.), personal data (name, address, date of birth, insurance number, and possibly claim number) will be shared with the respective insurance company or its billing service providers for billing and documentation purposes. No transfer to a third country takes place. |
PAS Dr. Hammerl | For users whose private health insurance provides reimbursement for the BetterDoc service, the personal data necessary for billing and collection of claims will be shared with PAS Dr. Hammerl GmbH & Co. KG, Gewerbestraße 21, 86720 Nördlingen, Germany. No transfer to a third country takes place. |
Doctors and Hospitals | If the user wishes to arrange an appointment with a doctor or request a medical second opinion report, in this case, the responsible staff member at BetterDoc will transmit the patient's first and last name, address, date of birth, phone number, name of the health insurance, and a description of the health issue (medical history) via phone, fax, or an encrypted online channel to the relevant practice or clinic of the doctor. The user releases BetterDoc from medical confidentiality. Consent for this will be obtained from the user. No transfer to a third country takes place. |